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RETURN POLICY

The Classy Cottage offers a quick and easy return  policy within the following guidelines

 1 You may return unused, undamaged merchandise within 15 days for exchange, credit, or refund, re-stocking fee of 15% applies. Please see exceptions below(4), (5) and (6).  The Classy Cottage ships many items free, if you decide to return an item, shipping must be paid for by customer, (cost of shipping to you, and cost of shipping item back to the warehouse). Merchandise returned more than 15 days after the delivery date will be refused and shipped back to you at your expense.

 2 Contact The Classy Cottage info@theclassycottage.com or (toll free at 1-866-610-0481) for a Return Authorization Number prior to returning the product and instructions on where and how to ship. Products will not be accepted without a Return Authorization Number. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned

 3 Non-Returnable - Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. All GuildMaster, Timeless Classics, Zentique, Gallery Designs, Mainly Baskets, John Richard paintings, pictures, artwork framed or unframed are considered Custom, all wood furniture is considered custom and cannot be returned or exchanged, including Wall Art, all paintings, custom or non custom, framed art, prints, framed objects, which includes all wall art. Natural itemswhich the manufacturer or The Classy Cottage has no control over, such as Alabaster, Marble, Wood, Bamboo, Cane, Stone, Shells, Granite, Animal Hides, Leather **any product that is not artificially manufactured, that is taken from the earth, or an animal, is considered "natural" and the color can and will vary from photos on the website and will vary shipment to shipment, order to order, and is not a valid reason for return


4 The following brands are non returnable :

  • Guildmaster
  • Zentique 
  • Mainly Baskets ( made to order)
  • John Richard 
  • Noir
  • Mr Brown
  • Bramble
  • Regina Andrew
  • Worlds Away - Furniture, vanities, chairs
  • Scarborough House
  • Sarreid
  • Decorative Crafts

 5 Non-Returnable - Seasonal items, Products that have any type of seasonal theme (such as Easter, Christmas, Fourth of July, etc), cannot be returned.

Non-Returnable - Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise.

7 Returned merchandise should be in original vendor packaging and be in the same condition as when it was received and sent back to us using an insured method such as Fed Ex or UPS , or in the manner and method the product was originally shipped with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) for us to accept back for return or exchange.

 8 Please allow two weeks for your return to be processed

 9 Please take into consideration the cost and time involved  in returning and exchanging items.

10 Lighting fixtures (wired chandeliers, pendants, sconces, flush, semi flush or any lighting fixture that is wired) : we cannot take back for return or exchange lighting fixtures that have been installedlighting fixtures that are damaged during installation,or lighting fixtures that are installed improperly. We strong encourage using a licensed electrician to installed lighting fixtures. 

11  Monitor difference in color. All products photographed have met several inspection standards of photography, Manufacturer inspection and Manufacturer representative inspection for accuracy of color, shading, special effects, and viewed on various computer monitors and browsers to assure accuracy. We cannot be responsible for browsers or monitor lighting, shading, range of color settings on computers that are viewing said products. We will portray and use best photography in all instances to show best features and attributes of products viewed. If any question of color, shading, special effects, etc please ask for a sample of finish, or if sample not readily available, please view product in other monitor and browsers, if color, shading, special effects is specific and important to product /item you are purchasing. 

12. MIRRORS-FRAGILE and HEAVY ITEMS Due to high risk of breaking, mirrors are not returnable, if your mirror arrives damaged, we will send out a replacement to you. Glass tables, and any furniture over 10 lbs are not returnable.

13. Information on the website: If items are shown in a set, we will state in the name of the item or in the description Set of 2, Set of 3 etc or S/3, S/2 etc. Description will be provided per product page, if items are shown in sets of 2, 3 , 4 etc. Please read the PRODUCT DESCRIPTION and what's listed on the product page, some items are shown in multiplies, which are for display purposes only, in collections just as if shopping in store, set up for collection and display purposes only.

*****The Classy Cottage  is not responsible for items that do not fit through exterior or interior doorways, hallways, stairs, elevators, windows, etc during the shipping and delivery process. Measure carefully to ensure that each product will fit through these restricted-space areas. Please note credenzas, chests, buffets, tables, any furniture over 100-150 lbs, may be crated, on a skid, and/or boxed. Please CALL US 866 610 0481 or send an email to info@theclassycottage.com to get an estimate of boxed dimensions with the item name and item number of the item in question.

 Cancellations

We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you. 

In the event that you would like to cancel your order, you must contact us within 24 hours of placing your order. After 24 hours orders can be in transit or being prepared for shipment or in production. We cannot cancel orders in production or after 24 hours of being placed. We cannot cancel orders that are back ordered /long delay, we will email to you a expected date of delivery, you have a choice of keeping the back order/long delayed order at that time or cancelling the order,once you agree to keep the back order/long delayed order, we cannot cancel your order, as this item is on reserve for you/or is in production being made. Neither will the order be cancelled while in process, in transit or once delivered. Back ordered or long delayed items that have been agreed to process cannot be returned.

 Placing an order, and accepting delivery of the order.

Your order information is where we get your contact information, by placing and order and filling this form, you are agreeing this information is correct, if this information is not correct and this incurs or causes us to create more than 1 shipment, there will be a reship cost plus a handling fee of $100.00. If a phone number is incorrect or email is incorrect and causes a delivery to be held over 3 days in a terminal or warehouse for delivery, storage charge are as follows: $25.00 a day storage, plus reshipment back to your address, plus a $100.00 handling fee. If an order is placed, and customer does not or will not communicate for delivery, or will not accept merchandise in a timely manner and merchandise in held over 3 days in a terminal or warehouse, above storage charges, handling fees and cost of (if item is re shipped back to warehouse) reshipment back to the warehouse, it is the customer's financial responsibility, there will be no refunds or credits or exchanges for the order-merchandise purchase as we have close communication with all freight carriers and are updated on a hourly basis as to whether or not appointments are made for our deliveries.


  1. To help us quickly exchange an item  for you please e mail us at info@theclassycottage.com  with the following information:

        * Your Name
        * Order Number
        * Item you wish to Exchange
        * Size/ Color/ or Style you wish to Exchange For

    We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays  and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.

    Please take into consideration the cost and time involved  in returning and exchanging items. 
    Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned.

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John Richard Customers:

We can get any item for you from the John Richard line, please call us 866 610 0481, or email info@theclassycottage.com  all we need is the Item name and number.



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