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By accessing, visiting, browsing, using, or shopping whether placing an order online or over the phone, you are agreeing to our terms and conditions.
We fully trust our carriers to handle your shipment safely.
Any damages, issues or claims MUST be reported within 24 hours of delivery.
SEE BELOW: we need in the event of any claims
*** IF box has any dents, holes, scratch, no matter how small ***MARK this on the Proof Of Delivery, BOX DAMAGED, to insure proper claims processing
For LTL- Truck Deliveries:
The terminal will call you to set up the delivery date and time, they will meet you curbside to accept the delivery. Please note** if any visible damage of the pallet or box- carton, please take photos of the BOXES and or cartons before opening. *****MUST NOTE ON THE PROOF OF DELIVERY ( paperwork that you sign to accept delivery) ANY DAMAGES TO BOX OR MERCHANDISE.*******
( Sometime the boxes can be bent and items not be damaged at all, please do not automatically refuse because box is damaged, please open and inspect items)
If your item arrives damaged,
1 please call us immediately 866 610 0481 while the delivery team is on site,
3 photos of the damage to info@theclassycottage.com.
Once the 3 steps have been taken
Per our terms and conditions we will determine if a Furniture Tech can make repairs on site, or we will send out a replacement.
Any questions in regards to this shipment please call The Classy Cottage 866 610 0481 or send an email info@theclassycottage.com requesting an update, referencing your tracking PRO #.If you are unable to track at the website provided in your Shipped Tracking email 866-610-0481 or send an email to info@theclassycottage.com
Any damages, issues or claims MUST be reported within 24 hours of delivery.
****
For White Glove Deliveries:
The terminal will call you to set up the delivery date and time, take item in your home, room of choice, unpackage, and allow for your inspection. If you see any damages on boxing, please take photos of the BOXES and or cartons before opening.
( Sometime the boxes can be bent and items not be damaged at all, please do not automatically refuse because box is damaged, please allow the delivery team to proceed with opening boxing )
If your item arrives damaged, please call us immediately 866 610 0481, and send photos of the box, and item damage, to to info@theclassycottage.com with your order number in the subject line.
***If box OR item arrives damaged, ( which would be a FREIGHT DAMAGE and in no way fault of The Classy Cottage or Manufacturers shipping or production facility) by purchasing from The Classy Cottage.
1 I agree to make NOTE of THIS on the Proof of Delivery and OPEN and INSPECT the item while driver is on my property
2 Call us 866-610-0481 while the delivery team is inside
3 Send photos of the issue to info@theclassycottage.com
4 Take photo of the signed Bill of Lading that notates the damage and email to info@theclassycottage.com
(Failure to do 1 2 3 and 4 , by signing the legal Proof of Delivery, without damage notation, allows customer to take possession of item with no recourse of filing claim)
Per our terms and conditions if all above steps have been taken (1, 2, 3 and 4), once we determine if a on site repair can be made, we will send a Furniture Tech out to make repairs, if we determine item is beyond repair and steps 1-4 have been followed we will send out a replacement.
Any questions in regards to this shipment please call The Classy Cottage 866 610 0481 or send an email info@theclassycottage.com requesting an update, referencing your tracking PRO #.If you are unable to track at the website provided in your Shipped Tracking email 866-610-0481 or send an email to info@theclassycottage.com
Any damages, issues or claims MUST be reported within 24 hours of delivery.
****
Large Mirrors , Large Art Pieces- that ship by Furniture carrier, no installation, will only unpackage and put in room of choice, all above applies as far as Proof Of Delivery signing
For Threshold Deliveries:
The terminal will call you to set up the delivery date and time, deliver to first dry area.
If you see any damages on boxing, please take photos of the BOXES and or cartons before opening.
( Sometime the boxes can be bent and items not be damaged at all, please do not automatically refuse because box is damaged, please allow the delivery team to proceed with opening boxing )
If your item arrives damaged, please call us immediately 866 610 0481, and send photos of the box, and item damage, to to info@theclassycottage.com with your order number in the subject line.
***If box OR item arrives damaged, ( which would be a FREIGHT DAMAGE and in no way fault of The Classy Cottage or Manufacturers shipping or production facility) by purchasing from The Classy Cottage, I agree to make NOTE of THIS on the Proof of Delivery and OPEN and INSPECT the item while driver is on my property * (failure to do so , by signing the legal Proof of Delivery, without damage notation, allows customer to take possession of item with no recourse of filing claim)
Per our terms and conditions we will work quickly to get a replacement out to you, or is repairable local to your address we will arrange the repair at no cost to you.
Any questions in regards to this shipment please call The Classy Cottage 866 610 0481 or send an email info@theclassycottage.com requesting an update, referencing your tracking PRO #.If you are unable to track at the website provided in your Shipped Tracking email 866-610-0481 or send an email to info@theclassycottage.com
Any damages, issues or claims MUST be reported within 24 hours of delivery.
****
For UPS, FEDEX ground shipments:
Please note** if any visible damage of the box- carton, please take photos of the BOXES and or cartons before opening. *****If driver requires a signature must note:."Damaged box-Item Subject to inspection"
If driver does not require a signature, and package is on porch, at door, please take photos of box, and open and inspect
( Sometime the boxes can be bent and items not be damaged at all, please do not automatically refuse because box is damaged, please open and inspect items)
If your item arrives damaged, please call us immediately 866 610 0481, and send photos of the box, and item damage to info@theclassycottage.comwith your order number in the subject line, along with photos of the damage.
Per our terms and conditions we will work quickly to get a replacement out to you, or if repairable local to your address we will arrange the repair at no cost to you.
Any damages, issues or claims MUST be reported within 24 hours of delivery.
********************************************************************************
Any questions in regards to this shipment please call The Classy Cottage 866 610 0481 or send an email info@theclassycottage.com requesting an update, referencing your tracking PRO #.
If you are unable to track at the website provided in your Shipped Tracking email 866-610-0481 or send an email t
By accessing this website, ordering over the telephone, or on this website you agree:***If box OR item arrives damaged, ( which would be a FREIGHT DAMAGE and in no way fault of The Classy Cottage or Manufacturers shipping or production facility) I agree to make NOTE of THIS on the Proof of Delivery and OPEN and INSPECT the item while driver is on my property * (failure to do so , by signing the legal Proof of Delivery, allows customer to take possession of item with no recourse of filing claim)
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Shop our BLACK FRIDAY Sale now!
Use code BLACK22 for 22% off
* not applicable for past or future orders
*Orders over $200.00
*Exclusions apply
please call us any questions
866-610-0481
Free regular
ground shipping
for small accessory items
(over 125.00)
Option to choose White glove delivery
at check out!
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