A Big Dir
We want you to be completely happy with your purchase and shopping experience! Shipping is free if merchandise total is over $125.00 , if you request White Glove delivery, please e mail us for a quote info@theclassy cottage.com
The Classy Cottage offers a FLEXIBLE quick and easy return policy within the following guidelines
1 (Option 1) You may return unused, undamaged merchandise within 15 days for exchange, credit, or refund, re-stocking fee of 15% applies. Please see exceptions below(4), (5) and (6). The Classy Cottage ships many items free, if you decide to return an item, shipping must be paid for by customer, less our original shipping cost to you, (as most items over $125.00 ship free, in all free shipping advertisements, we have absorbed the shipping costs and not passed to our customers). Merchandise returned more than 15 days after the delivery date will be refused and shipped back to you at your expense.
(Option 2) You may return unused, undamaged merchandise within 15 days for full store credit, store credit being good for 1 year, less our original shipping cost to you, (as most items over $125.00 ship free, in all free shipping advertisements, we have absorbed the shipping costs and not passed to our customers), call us 1-866-610-0481 if you have any questions as to whether or not your item(s) can be returned, exceptions 4, 5 ,6 still apply in Option 2
4 Non-Returnable - Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. All GuildMaster, Decorize, Raymond Waites, Gallery Designs is considered Custom, all wood furniture is considered custom and cannot be returned or exchanged.
5 Non-Returnable - Seasonal items, Products that have any type of seasonal theme (such as Easter, Christmas, Fourth of July, etc), cannot be returned.
6 Non-Returnable - Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise.
7 Returned merchandise should be in original vendor packaging and be in the same condition as when it was received and sent back to us using an insured method such as Fed Ex or UPS , or in the manner and method the product was originally shipped with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) for us to accept back for return or exchange.
8 Please allow two weeks for your return to be processed
9 Please take into consideration the cost and time involved in returning and exchanging items.
Monitor difference in color. All products photographed have met several
inspection standards of photography, Manufacturer inspection and
Manufacturer representative inspection for accuracy of color, shading,
special effects, and viewed on various computer monitors and browsers to
assure accuracy. We cannot be responsible for browsers or monitor
lighting, shading, range of color settings on computers that are viewing
said products. We will portray and use best photography in all
instances to show best features and attributes of products viewed. If
any question of color, shading, special effects, etc please ask for a
sample of finish, or if sample not readily available, please view
product in other monitor and browsers, if color, shading, special
effects is specific and important to product /item you are purchasing.
Many of our products ship direct from the manufacturer to you. Once you place an order, the item ordered is placed on reserve with the manufactuer warehouse
In the event that you would like to cancel your order, you must contact us within 24 hours of placing your order. Orders cannot be cancelled after 24 hours
as the item(s) ordered can be in production or in transit at any time
after 24 hours, no exceptions.
- To help us quickly exchange an item for you please e mail us at firstname.lastname@example.org with the following information:
* Your Name
* Order Number
* Item you wish to Exchange
* Size/ Color/ or Style you wish to Exchange For
We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.
Please take into consideration the cost and time involved in returning and exchanging items.
Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned.
Verification of information may be required prior to the acceptance of any order.
Expected Ship Dates/ Estimated Delivery
Once an order is placed that item/s is on reserve for you either here at The Classy Cottage and/or with the manufacturer of the item/s warehouse. Expected ship date for in stock items is 7-14 days, this is only an estimate, orders placed from Thanksgiving through Christmas can take longer. To get an estimate of shipping date/ estimated delivery dates please send us an email with (1) your shipping address (2 ) items you wish to purchase to email@example.com
Expected Delivery Date for Gift Purchases
If the item/s ordered or you wish to purchase is a gift and you need by a certain date you must email us at firstname.lastname@example.org to check for availability as some products are drop shipped from the manufacturer to you. Due to stock issues from Thanksgiving through Christmas we must check availability/shipping dates/estimated delivery date, these orders are time sensitive and are given priority over all other orders. We cannot guarantee delivery times unless you allow us to confirm (1) the shipping address (2)products you wish to purchase or have ordered (3) the expected ship date/delivery date by sending us an email at email@example.com
If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact The Classy Cottage within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team. Please keep all packing materials.
The Classy Cottage/ Manufacturer of the product will pay the return shipping fee for products that are received damaged. If you receive a damaged item, a replacement will be sent out at the manufacturers expense, you will incur no expense. No exceptions. If the product purchsed is unavailable you will be issued a store credit good for 1 yeat in the original amount of the purchase/ order. This will be treated as a claim with the manufacturer/designer/ shipper. The manufacturer/ designer/shipper will be copied on all correspondence.
A replacement item will be sent out as soon as possible giving consideration to weekends, holidays, weather, we ask that in the spirit of you the customer and us The Classy Cottage, being able to do future business with the designer or manufacturer or their associate companies, that you allow them and us - The Classy Cottage a reasonable time to pick up the item and replace the item.
By purchasing a product/ item from The Classy Cottage you agree to these terms and conditions. You also agree you will not charge back to your credit card company or Paypal if you receive a product that is damaged due to in transit damage, as we highly respect the quality of product produced by our associate companies and we are confident that they will take care of any in transit issues as quickly as possible (communication will start within 1-2 business days once we receive notification from you the customer that a damaged item has been delivered to you).
All correspondence will be copied to the manufacturer/ designer/ shipper of your product.
Any actions outside of the above terms, in keeping with the spirit of doing the right, reasonable, ethical thing as a customer will result in termination of future business with the customer and can also damage the relationship between the customer and the manufacturer/designer/ shipper of the product, as most online purchases are drop shipped from the manufacturer or their associate companies.. Any actions outside of the above terms and conditions by the customer will result in the customer being reported to their credit card company or Paypal as making fraudulent transactions. We want you the customer to be able to do future business with these manufacturing companies.
A replacement will be shipped out to you as quickly as possible, or store credit given if the replacement item is no longer available. Store credit will good for 2 years from the date of the purchase price of the original transaction.
For parcel packages, if you are home to sign for the package, please follow the directions associated with signed packages below as similar rules apply to large and small packages.
For Truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you will need to write "product damaged" on the face of the delivery receipt.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged .
If the product itself appears significantly damaged, you may refuse delivery. Please notify The Classy Cottage immediately of refusal so we can anticipate the return and send out a new item.
Chargeback/ Paypal Disputes
We ask that you do not Chargeback or file a Dispute with Paypal, if you have a question on your order please email us firstname.lastname@example.org Many of our items are drop shipped from the manufacturer warehouse directly to you as is the case with most if not all online stores that carry the same products by our featured and trusted manufacturers and designers. Standard procedure for Drop Shipping items from the manufacturer warehouse to you, the customer (as is with ALL online stores that use this service) is as follows, order is placed, customer name, address and product info on the order is forwarded to the manufacturer that is shipping the product to you. Item is reserved for you, item is shipped within the above mentioned time frame of 7-14 days if in stock, if not in stock or item is "on the water" coming into the USA or in production, the product will be shipped once it is in the warehouse to ship out.
Initiating a Chargeback or Dispute with your Credit Card Company or Paypal can damage the ability to purchase products from our featured manufacturers or designers for future orders that are placed online, with our affiliate stores, other ecommerce stores we own, the manufacturers/designers associated companies or any other stores they drop ship for.
The use of this site is governed by the policies, terms and conditions set forth above. Please read carefully, your use of this site indicates your acceptance of these terms and conditions. Visiting, browsing, shopping, accessing or using this site in any way, indicates your acceptance of these terms and conditions. The Classy Cottage reserves the right to make changes to our/these terms and conditions on this site at any time without notice. You should visit this page every time you browse our site.
John Richard Customers:
We can get any item for you from the John Richard line, please call us 866 610 0481, or email email@example.com all we need is the Item name and number.
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