A Big Dir
Terms and Conditions
We want you to be completely happy with your purchase and
shopping experience! Shipping is free if merchandise total is over $125.00 , (EXCEPT for Alaska and Hawaii, for these states please send an email to firstname.lastname@example.org to get a shipping quote) if you request White Glove delivery, please e mail us for a quote info@theclassy cottage.com
The Classy Cottage offers a quick and easy return policy within the following guidelines
1 You may return unused, undamaged merchandise within 15
days for exchange, credit, or refund, re-stocking fee of 25% applies. Please
see exceptions below(4), (5) and (6). The Classy Cottage ships many items free, if
you decide to return an item, shipping must be paid for by customer, (cost of shipping to you, and cost of shipping item back to the warehouse). Merchandise
returned more than 15 days after the delivery date will be refused and shipped
back to you at your expense.
2 Contact The Classy Cottage email@example.com or
(toll free at 1-866-610-0481) for a Return
Authorization Number prior to returning the product and instructions on where and how to ship. Products will not be
accepted without a Return Authorization Number. Write your Return Authorization Number on a blank piece of
paper and securely tape it to the outside of the package to be returned
4 Non-Returnable - Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. All GuildMaster, Timeless Classics, Zentique, Gallery Designs, Mainly Baskets, John Richard paintings are considered Custom, all wood furniture is considered custom and cannot be returned or exchanged.
The following brands are non returnable :
- Chatham Hill
- Mainly Baskets
5 Non-Returnable -
Seasonal items, Products that have any type of seasonal theme (such as Easter,
Christmas, Fourth of July, etc), cannot be returned.
Non-Returnable - Clearance items are sold as is and are not subject to return,
except for damaged or defective merchandise.
7 Returned merchandise should be in original vendor
packaging and be in the same condition as when it was received and sent back to us
using an insured method such as Fed Ex or UPS , or in the manner and method the
product was originally shipped with a tracking number. The customer is
responsible for original and return shipping charges on all returns and
exchanges. Products must be new, unused, unaltered and uninstalled (with
no cut or clipped wires, or contact with water.) for us to accept back for return or exchange.
8 Please allow two weeks for your return to be processed
9 Please take into consideration the cost and time
involved in returning and exchanging items.
We go out of our way to ship as quickly as possible and will make every attempt
to cancel your order. However, many of our products ship direct from the
manufacturer to you.
In the event that you would like to cancel your order, you must contact
us within 24 hours of placing your order. After 24 hours orders can be in transit or being prepared for shipment or in production. We cannot cancel orders in production or after 24 hours of being placed. We cannot cancel orders that are back ordered, we will email to you a expected date of delivery, you have a choice of keeping the back order at that time or cancelling the order,once you agree to keep the back order, we cannot cancel your order, as this item is on reserve for you. Neither will the order be cancelled while in process, in transit or once delivered. Back ordered items that have been agreed to process cannot be returned.
- To help us quickly exchange an
item for you please e mail us at firstname.lastname@example.org
with the following information:
* Your Name
* Order Number
* Item you wish to Exchange
* Size/ Color/ or Style you wish to Exchange For
We will e mail you will availability and shipping charges of the item you
wish to exchange for. Please keep in mind different times of year are
busier than others for our designers, seamstresses, and manufacturers. The
original order may have been placed when shipment and transit times runs
smoothly. Holidays and change of seasons are always busier and this
may cause a delay in being able to receive the items in a timely manner.
Please take into consideration the cost and time involved in
returning and exchanging items.
Custom or personalized items are not returnable for credit unless there is
a workmanship error. Personalized, custom and perishable and seasonal
items are final and cannot be exchanged or returned.
Orders Verification of information may be required prior to the acceptance of
Expected Ship Dates/ Estimated Delivery
Once an order is placed that item/s is on reserve for you either here
at The Classy Cottage and/or with the manufacturer of the item/s
warehouse. Expected ship date for in stock items is 7-14 days, this is
only an estimate, orders placed from Thanksgiving through Christmas can
take longer. To get an estimate of shipping date/ estimated delivery
dates please send us an email with (1) your shipping address (2 ) items
you wish to purchase to email@example.com
Expected Delivery Date for Gift Purchases
If the item/s ordered or you wish to purchase is a gift and you need by a certain date you must email us at firstname.lastname@example.org
to check for availability as some products are drop shipped from the
manufacturer to you. Due to stock issues from Thanksgiving through
Christmas we must check availability/shipping dates/estimated delivery
date, these orders are time sensitive and are given priority over all other
orders. We cannot guarantee delivery times unless you allow us to
confirm (1) the shipping address (2)products you wish to purchase or
have ordered (3) the expected ship date/delivery date by sending us an
email at email@example.com
If you receive damaged merchandise, we
will strive to make the replacement process quick and easy. Your
participation is needed to ensure that we can assist you. Be sure to
contact The Classy Cottage within 24 hours of delivery to report the damage. Be
prepared to provide a photo of the damaged product if requested by our
customer service team. Please keep all packing materials.
The Classy Cottage/ Manufacturer of the product will
pay the return shipping fee for products that are received damaged.
If you receive a damaged item, a replacement will be sent out
at the manufacturers expense, you will incur no expense. This will be
treated as a claim with the manufacturer/designer/ shipper. The
manufacturer/ designer/shipper will be copied on all correspondence.
replacement item will be sent out as soon as possible giving
consideration to weekends, holidays, weather, no refunds, we ask that in
the spirit of you the customer and us The Classy Cottage,
being able to do future business with the designer or manufacturer or
their associate companies, that you allow them and us - The Classy
Cottage a reasonable time to pick up the item and replace it as this is
of no fault of the manufacturer or designer and is considered an in transit damaged freight problem which neither The Classy Cottage or the shipper has control over or is responsible for.
By purchasing a product/ item from The Classy Cottage you agree to
these terms and conditions. You also agree you will not charge back to
your credit card company or Paypal if you receive a product that is
damaged due to in transit damage, as we highly respect the quality of
product produced by our associate companies and we are confident that
they will take care of any in transit issues as
quickly as possible (communication will start within 1-2 business days
once we receive notification from you the customer that a damaged item
has been delivered to you).
All correspondence will be copied to the manufacturer/ designer/ shipper of your product.
Any actions outside of the above terms, in keeping with the spirit
of doing the right, reasonable, ethical thing as a customer will result
in termination of future business with the customer and can also damage
the relationship between the customer and the manufacturer/designer/
shipper of the product, as most online purchases are drop shipped from
the manufacturer or their associate companies.. Any
actions outside of the above terms and conditions by the customer will
result in the customer being reported to their credit card company or
Paypal as making fraudulent transactions. We want you the customer to be able to do future business with these manufacturing companies.
refunds on damaged, whether in transit or a quality control issue item
, a replacement will be shipped out to you as quickly as possible, or
store credit given if the replacement item is no longer available. Store
credit will good for 2 years from the date of the purchase price of the
For parcel packages, if you are home to sign for the package,
please follow the directions associated with signed packages below as
similar rules apply to large and small packages.
For Truck deliveries, the carrier will require that you sign
for the merchandise. Before you sign, it is very important to inspect
the delivery carton for visible damage. If the carton has visible
damage or there is any reason you are concerned with the packaging or
product condition, you will need to write "product damaged" on the face
of the delivery receipt.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged .
If the product itself appears significantly damaged, you may
refuse delivery. Please notify The Classy Cottage immediately of refusal so we can anticipate
the return and send out a new item.
Chargeback/ Paypal Disputes
We ask that you do not Chargeback or file a Dispute with Paypal, if you have a question on your order please email us firstname.lastname@example.org
Many of our items are drop shipped from the manufacturer warehouse
directly to you as is the case with most if not all online stores that
carry the same products by our featured and trusted manufacturers and
designers. Standard procedure for Drop Shipping items from the
manufacturer warehouse to you, the customer (as is with ALL online
stores that use this service) is as follows, order is placed, customer
name, address and product info on the order is forwarded to the
manufacturer that is shipping the product to you. Item is reserved for
you, item is shipped within the above mentioned time frame of 7-14 days
if in stock, if not in stock or item is "on the water" coming into the
USA or in production, the product will be shipped once it is in the
warehouse to ship out.
Initiating a Chargeback or Dispute with your Credit Card Company or
Paypal can damage the ability to purchase products from our featured
manufacturers or designers for future orders that are placed online,
with our affiliate stores, other ecommerce stores we own, the manufacturers/designers associated companies or any other stores they drop ship for.
The use of this site is governed by the policies, terms
and conditions set forth above. Please read carefully, your use of this
site indicates your acceptance of these terms and conditions.
Visiting, browsing, shopping, accessing or using this site in any way,
indicates your acceptance of these terms and conditions. The Classy
Cottage reserves the right to make changes to our/these terms and
conditions on this site at any time without notice. You should visit
this page every time you browse our site.
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