We want you to be completely happy with your purchase and shopping experience! The Classy Cottage offers a quick and easy return policy within the following guidelines
The Classy Cottage offers a FLEXIBLE quick and easy return policy within the following guidelines
1 (Option 1) You may return unused, undamaged merchandise within 15 days for exchange, credit, or refund, re-stocking fee of 15% applies. Please see exceptions below(4), (5) and (6). The Classy Cottage ships many items free, if you decide to return an item, shipping must be paid for by customer,less our original shipping cost to you, (as most items over $125.00 ship free, in all free shipping advertisements, we have absorbed the shipping costs and not passed to our customers) . Merchandise returned more than 15 days after the delivery date will be refused and shipped back to you at your expense.
(Option 2) You may return unused, undamaged merchandise within 15 days for full store credit, store credit being good for 1 year, less our original shipping cost to you, (as most items over $125.00 ship free, in all free shipping advertisements, we have absorbed the shipping costs and not passed to our customers), call us 1-866-610-0481 if you have any questions as to whether or not your item(s) can be returned, exceptions 4, 5 ,6 still apply in Option 2
2 Contact The Classy Cottage firstname.lastname@example.org or (toll free at 1-866-610-0481) for a Return Authorization Number prior to returning the product and instructions on where and how to ship. Products will not be accepted without a Return Authorization Number. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned
3 Non-Returnable - Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. All GuildMaster, Timeless Classics, Zentique, Gallery Designs, Mainly Baskets, John Richard paintings are considered Custom, all wood furniture is considered custom and cannot be returned or exchanged.
4 The following brands are non returnable :
- Chatham Hill
- Mainly Baskets (makde to order)
- John Richard lamps ( built to order)
5 Non-Returnable - Seasonal items, Products that have any type of seasonal theme (such as Easter, Christmas, Fourth of July, etc), cannot be returned.
6 Non-Returnable - Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise.
7 Returned merchandise should be in original vendor packaging and be in the same condition as when it was received and sent back to us using an insured method such as Fed Ex or UPS , or in the manner and method the product was originally shipped with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) for us to accept back for return or exchange.
8 Please allow 2-3 weeks for your return to be processed
9 Please take into consideration the cost and time involved in returning and exchanging items.
10 Lighting fixtures (wired chandeliers, pendants, sconces, flush, semi flush or any lighting fixture that is wired) : we cannot take back for return or exchange lighting fixtures that have been installed, lighting fixtures that are damaged during installation,or lighting fixtures that are installed improperly. We strong encourage using a licensed electrician to installed lighting fixtures.
11 Monitor difference in color. All products photographed have met several inspection standards of photography, Manufacturer inspection and Manufacturer representative inspection for accuracy of color, shading, special effects, and viewed on various computer monitors and browsers to assure accuracy. We cannot be responsible for browsers or monitor lighting, shading, range of color settings on computers that are viewing said products. We will portray and use best photography in all instances to show best features and attributes of products viewed. If any question of color, shading, special effects, etc please ask for a sample of finish, or if sample not readily available, please view product in other monitor and browsers, if color, shading, special effects is specific and important to product /item you are purchasing.
Many of our products ship direct from the manufacturer to you. Once you place an order, the item ordered is placed on reserve with the manufactuer warehouse.
In the event that you would like to cancel your order, you must contact us within 24 hours of placing your order. Orders cannot be cancelled after 24 hours as the item(s) ordered can be in transit or in production at any time after 24 hours, no exceptions.
We cannot cancel orders in production or after 24 hours of being placed. We cannot cancel orders that are back ordered, we will email to you a expected date of delivery, you have a choice of keeping the back order at that time or cancelling the order, once you agree to keep the back order, we cannot cancel your order, as this item is on reserve for you. Neither will the order be cancelled while in process, in transit or once delivered. Back ordered items that have been agreed to process cannot be returned.
Placing an order, and accepting delivery of the order.
Your order information is where we got your contact information, by placing and order and filling this form, you are agreeing this information is correct, if this information is not correct and this incurs or causes us to create more than 1 shipment, there will be a reship cost plus a handling fee of $100.00. If a phone number is incorrect or email is incorrect and causes a delivery to be held over 3 days in a terminal or warehouse for delivery, storage charge are as follows: $25.00 a day storage, plus reshipment back to your address, plus a $100.00 handling fee. If an order is placed, and customer does not or will not communicate for delivery and merchandise in held over 3 days in a terminal or warehouse, storage charge, handling fees and reshipment back to the warehouse is the customer's responsibility, there will be no refunds or credits or exchanges for the order-merchandise purchase as we have close communication with all freight carriers and are updated on a hourly basis as to whether or not appointments are made for our deliveries.
- To help us quickly exchange an item for you please e mail us at email@example.com with the following information:
* Your Name
* Order Number
* Item you wish to Exchange
* Size/ Color/ or Style you wish to Exchange For
We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.
Please take into consideration the cost and time involved in returning and exchanging items.
Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned.
Damaged Merchandise - Terms and Conditions
If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact The Classy Cottage within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team. Please keep all packing materials.
The Classy Cottage/ Shipper of the product will pay the return shipping fee for products that are received damaged. If you receive a damaged item, a replacement will be sent out at the manufacturers expense, you will incur no expense. No exceptions. If the product purchused is unavailable you will be issued a store credit good for 1 year in the original amount of the purchase/ order. This will be treated as a claim with the manufacturer/designer/ shipper. The manufacturer/ designer/shipper will be copied on all correspondence.
A replacement item will be sent out , we ask that in the spirit of you the customer and us The Classy Cottage, being able to do future business with the designer or manufacturer or their associate companies, that you allow them and us - The Classy Cottage a reasonable time to pick up the item and replace it .
By purchasing an product/ item from The Classy Cottage you agree to these terms and conditions. You also agree you will not charge back to your credit card company or Paypal if you receive a product that is damaged due to in transit damage or if something gets past quality control from the manufacturer, as we highly respect the quality of product produced by our associate companies and we are confident that they will take care of any in transit or quality control issues as quickly as possible (communication will start within 1-2 business days once we receive notification from you the customer that a damaged item has been delivered to you).
All correspondence will be copied to the manufacturer/ designer/ shipper of your product.
Any actions outside of the above terms, in keeping with the spirit of doing the right, reasonable, ethical thing as a customer will result in termination of future business with the customer and can also damage the relationship between the customer and the manufacturer/designer/ shipper of the product, as most online purchases are drop shipped from the manufacturer or their associate companies and will have your name and address on the purchase order. Any actions outside of the above terms and conditions by the customer will result in the customer being reported to their credit card company or Paypal as making fraudulent transactions. We want you the customer to be able to do future business with these manufacturing companies.
A replacement will be shipped out to you as quickly as possible, or store credit given if the replacement item is no longer available. Store credit will good for 2 years from the date of the purchase price of the original transaction.
For parcel packages, if you are home to sign for the package, please follow the directions associated with signed packages below as similar rules apply to large and small packages.
For Truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you will need to write "product damaged" on the face of the delivery receipt.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged .
If the product itself appears significantly damaged, you may refuse delivery. Please notify The Classy Cottage immediately of refusal so we can anticipate the return and send out a new item.