We want you to be completely happy with your purchase and shopping experience! The Classy Cottage offers a quick and easy return  policy within the following guidelines

 1 You may return unused, undamaged merchandise within 15 days for exchange, credit, or refund, re-stocking fee of 25% applies. Please see exceptions below(4), (5) and (6).  The Classy Cottage ships many items free, if you decide to return an item, shipping must be paid for by customer. Merchandise returned more than 15 days after the delivery date will be refused and shipped back to you at your expense.

 2 Contact The Classy Cottage info@theclassycottage.com or (toll free at 1-866-610-0481) for a Return Authorization Number prior to returning the product and instructions on where and how to ship. Products will not be accepted without a Return Authorization Number. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned

 4 Non-Returnable - Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. All GuildMaster, Decorize, Raymond Waites, Gallery Designs is considered Custom, all wood furniture is considered custom and cannot be returned or exchanged.

 5 Non-Returnable - Seasonal items, Products that have any type of seasonal theme (such as Easter, Christmas, Fourth of July, etc), cannot be returned.

6 Non-Returnable - Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise.

7 Returned merchandise should be in original vendor packaging and be in the same condition as when it was received and sent back to us using an insured method such as Fed Ex or UPS , or in the manner and method the product was originally shipped with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) for us to accept back for return or exchange.

 8 Please allow two weeks for your return to be processed

 9 Please take into consideration the cost and time involved  in returning and exchanging items.

 Cancellations

We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you.

In the event that you would like to cancel your order, you must contact us within 24 hours of placing your order. Once we have confirmation that your order has not shipped (as some products are drop shipped directly from the manufuactuers,, we will credit your original credit card.

 

1. To help us quickly exchange an item  for you please e mail us at info@theclassycottage.com  with the following information:
   
       * Your Name
       * Order Number
       * Item you wish to Exchange
       * Size/ Color/ or Style you wish to Exchange For
   
   We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays  and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.
   
   Please take into consideration the cost and time involved  in returning and exchanging items.
   Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned.
   
   

Damaged Merchandise - Terms and Conditions
If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact The Classy Cottage within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team. Please keep all packing materials.

The Classy Cottage/ Shipper of the product  will pay the return shipping fee for products that are received damaged. If you receive a damaged item, a replacement will be sent out at the manufacturers expense, you will incur no expense. This will be treated as a claim with the manufacturer/designer/ shipper. The manufacturer/ designer/shipper will be copied on all correspondence.

A replacement item will be sent out , we ask that in the spirit of you the customer and us The Classy Cottage, being able to do future business with the designer or manufacturer or their associate companies, that you allow them and us - The Classy Cottage a reasonable time to pick up the item and replace it .

 By purchasing an product/ item from The Classy Cottage you agree to these terms and conditions. You also agree you will not charge back to your credit card company or Paypal if you receive a product that is damaged due to in transit damage or if something gets past quality control from the manufacturer, as we highly respect the quality of product produced by our associate companies and we are confident that they will take care of any in transit or quality control issues as quickly as possible (communication will start within 1-2 business days once we receive notification from you the customer that a damaged item has been delivered to you). 
All correspondence will be copied to the manufacturer/ designer/ shipper of your product.

Any actions outside of the above terms, in keeping with the spirit of doing the right, reasonable, ethical thing as a customer will result in termination of future business with the customer and can also damage the relationship between the customer and the manufacturer/designer/ shipper of the product, as most online purchases are drop shipped from the manufacturer or their associate companies and will have your name and address on the purchase order.  Any actions outside of the above terms and conditions by the customer will result in the customer being reported to their credit card company or Paypal as making fraudulent transactions. We want you the customer to be able to do future business with these manufacturing companies.
 
A replacement will be shipped out to you as quickly as possible, or store credit given if the replacement item is no longer available. Store credit will good for 2 years from the date of the purchase price of the original transaction.

***Customer Responsibilities***

For parcel packages, if you are home to sign for the package, please follow the directions associated with signed packages below as similar rules apply to large and small packages.

For Truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you will need to write "product damaged" on the face of the delivery receipt.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged .

If the product itself appears significantly damaged, you may refuse delivery. Please notify The Classy Cottage immediately of refusal so we can anticipate the return and send out a new item.